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quality assurance

Quality assurance

Introduction
The quality is a joint effort of an organization. Everyone, directly or indirectly involved in the production plays a particular role in quality. Therefore, it is important for a production system to ensure that the procedure or techniques used for producing the quality product are effective and are followed carefully and dutifully. This process of ensuring the techniques is performed by the quality assurance.

Quality assurance
It is also defined as collection of all the planned and systematic actions. These actions are required to provide the confidence that the product will satisfy all the requirements. Concept of the quality assurance is equally important to both the consumers.

Definition
According to ANSI/ASQC “Quality assurance are all those planned and systematic actions necessary to provide confidence that a product or service will satisfy given need.”

Management actions for assurance of quality
Quality assurance is a considered as the corporate quality control. with the help of quality assurance we can easily measure the quality of business and can promise the consumers and management about the quality of products. Following management actions are required for achieving quality assurance;

1. Affirm an organization’s plans for achieving quality.
2. Devise a plan that identifies key steps required to achieve assurance of quality.
3. Categories resources so that the plans for quality assurance can be implemented.
4. Establish the organization’s planned products and services that satisfy consumer needs.
5. Establish whether the organization’s quality plans make enough provisions for the control, removal and decrease of the identified risks.
6. Measure the degree of implementation of the plans of the organization and its effectiveness to contain the identified risks.
7. Establish whether the products or services confirm pre-defined characteristics.

Activities under quality assurance
Every organization requires applying pertinent standards, legislation, codes of practices and other agreed measures to all its operations so that it can achieve quality assurance. All these activities that comprise the quality assurance are subdivided into the following assurance;

 Design assurance.
 Procurement assurance.
 Manufacturing assurance.

Following are the procedures that are required to be establish and policies that are to be developed by every organization in order to attain quality assurance;
1. Inspection and testing.
2. Performance testing.
3. Process control.
4. Life and reliability testing.
5. Control of gauges, tools and measuring instruments.
6. Rejection and rework analysis.
7. Analyze the complaints of the customers.
8. Sales return reviews.
9. Analysis of cost of quality.
10. Competitor product studies.

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