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International organization for standardization

ISO (international organization for standardization)

Overview
ISO is the world largest developer and publisher of international standard. ISO is a network of the national standards institutes of 159 countries. One member per country with a central secretariat in Geneva, Switzerland, that coordinates the system.

ISO is a non-governmental organization, that forms a bridge between the public and private sectors, on the one hand, mans of its member institutes are part of the government. Structures of their countries are mandated by their government. On the other hand, members have their roots uniquely in the private sector, having been set up by national partnerships of industry association.
Therefore, ISO enables a consensus to be reached on solutions that meet both the requirements of the business in the broader need of society.

Introduction
It is an international standard setting body composed of representatives from various national standard organization founded on 23 feb, 1947. the organization promulgated world wide proprietary industrial and commercial standards. Its head quarter in Geneva (Switzerland). While ISO defines itself as a non-governmental organization. Its ability to set standards that often become low, either through treaties or national standards makes it more powerful than most non-governmental organization. In practice, ISO acts as a consortium with strong links to government.

Key points of ISO
Formation 23 February 1947
Type NGO
Purpose international organization
Head quarters Geneva, Switzerland
Members 159
Official language English and French
Members of ISO
ISO has 159 national members out of the 195 total member countries in the world.
ISO has three membership categories:

Member bodies
They are national bodies that are considered to be the most representative standard body in each country. These are the only members of the ISO that having voting rights.

Correspondent members
Correspondent members are countries that do not have their own standards organization. These members are informed about ISO’s work but do not participate in standards promulgation.
Subscriber members
Subscriber members are countries with small economy. They pay reduced membership fees, but can follow the development of standards. Participating members are called ’p’ members are opposed to observing members which are called ‘o’ members.


ISO structure

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ISO standards
ISO have developed over 17500 international standards on a variety of subjects and some 1100 new ISO standards are published every year. The full range of technical fields can be seen from the listing international standards. Users can browse that listing to find bibliographic information on each standard, in many cases a brief obstruct. The online ISO standards listing integrates both the ISO catalogue of published standards and the ISO technical programme of standards under development.

Best selling standards

ISO 9001: 2008
Quality management systems- requirements

ISO 14050: 2009
Environmental management- vocabulary

ISO/ IEC 24727-3: 2008
Identification cards- integrated – circuit card
Programming interfaces – part 3: application interface

ISO/ IEC guide 98-3: 2008
Uncertainty of measurement –part3: guide to expression of uncertainty in measurement (GUM-1995)

ISO 9000
It is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the international organization for standardization and is administrated by accreditation and certification bodies. Some of the requirements in ISO 9000 (which is one of the standards in the ISO 9000 family) includes;

1. A set of procedure that cover all key processes in the business.
2. Monitoring processes to ensure they are effective.
3. Keeping adequate records.
4. Checking output for defects, with appropriate an 9000 standard does not guarantee any quality of end products services; rather it certifies that formalized business processes are being applied. Indeed, some companies enter the ISO 9000 certification as a marketing tool.
Although the standards originated in manufacturing, they are now employed across several types of organizations.
A ‘product’ in ISO vocabulary, can mean a physical object, services, or software. In fact, according to ISO in 2004, “service sectors now account by far for the highest number of ISO 9000: 2000 certificates – about 31% of the total”.

Why should organization implement ISO 9000?
To keep customers- and to keep them satisfy your product (which may, in fact be a service) needs to meet their requirements. ISO 9000 provides a tried and tested framework for taking a systematic approach to managing your business processes ( your organization activities) so that they consistently turn out product conforming to customer’s expectations and that means consistently happy customers.

Salient features of ISO: 9000

It is obligatory to identify non-conformities. Non –conformity is a shortfall between what is desired to be achieved and what is actually achieved. It leads to identification of problem areas or prospective area of improvements.
Systematic prevention of non-conformities is another salient feature of ISO 9000.
ISO 9000 requires a formally documented procedure for each and every activity which is likely to have a bearing on quality either directly or indirectly.
It requires faithful implementation of procedure and their revision if called for.
ISO 9000 confirms itself to standard formulation. Implementation is left to individual nations.

ISO 9000 series of standards
ISO 9000: 2000, Quality management systems fundamental and vocabulary: -
It covers the basic of what quality management systems are and also contains the core language of the ISO 9000 series of standards. A guidance document, not used for certification purposes, but important reference document to understand terms and vocabulary related to quality management systems. In year 2005, revised ISO 9000: 2005 standards has been published, so it is now advised to refer to ISO 9000: 2005.

ISO 9000: 2000 quality management systems requirements: -
Is intends for use in any organization which designs, develops, manufactures, or services. It provides a number of requirements which an organization needs to fulfill if it is to achieve customer satisfaction through consistent products and services which meet customer expectations.

ISO 9004: 2000 quality management systems
Guidelines for performance improvements cover continual improvement. This gives you advise on what you could do to enhance a mature system. This standard very specially states that it is not intended as a guide to implementation.

ISO notes the emphasis on certifications tends to over shadow the fact that there is an entire family of ISO 9000 standards international organizations stand to obtain the greatest value when the standards in the new core series are used in an integrated manner, both with each other and with the other standards making up the ISO 9000 family as a whole.
The previous members of the ISO 9000 series, 9001, 9002, and 9003 have all been integrated into 9001. In most cases, an organization claming to be “ISO 9000 registered” is referring to ISO 9001.

Steps for ISO: 9000 implementation
Understand the standard system and its interpretation.
Conduct necessary training program.
Line manager should generate documentation.
Outside consultants may be appointed for this purpose.
It takes a year or a half year concerted efforts to achieve ISO 9000 registered.

Revision of ISO 9000
The ISO 9000 has been revised in 1994. The Indian delegation voted in favour of the draft international standards (DIS) that of enlarging the scope of ISO 9002 standard to include servicing has been accepted in the vote. ISO 9001 and corrective action clause for both ISO 9001 and 9002. these two have been accepted at the Budapest meeting.

The standards are in vague are again being revised after six years (2000). Among major changes proposed are withdrawal of ISO 9002 and 9003, alignment of ISO 9004 with the new ISO 9001. Hence all companies would be certified to ISO 9001 standards only.

Advantages
 Create a more efficient, effective operation.
 Increase customer satisfaction and retention.
 Reduce audits.
 Enhance marketing.
 Improve employee motivation, awareness and morals.
 Promote international trade.
 Increase profit.
 Reduce wastage and increase productivity.
 Increased net profit.
 Competitive advantage.
 Continuous improvement.
 Elimination variation.

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